Return Policy

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At Black Ivory Studios Tattoo, we are committed to ensuring our clients are satisfied with their purchases and experiences. Below is our return policy for any products or services purchased through our website or in-studio:

1. Tattoo Deposits

    •    All deposits for tattoo appointments are non-refundable.

    •    Deposits can be transferred to reschedule an appointment if at least 48 hours’ notice is provided.

    •    Failure to provide sufficient notice or a no-show will result in the forfeiture of your deposit.

2. Products (e.g., aftercare items, apparel)

    •    Refunds and Exchanges:

    •    Products may be returned or exchanged within 14 days of purchase if they are unused, unopened, and in their original packaging.

    •    Proof of purchase is required for all returns or exchanges.

    •    Non-Returnable Items:

    •    Due to hygiene reasons, opened aftercare products are not eligible for return or exchange.

3. Gift Cards

    •    Gift cards are non-refundable and cannot be exchanged for cash.

    •    Lost or stolen gift cards will not be replaced.

4. Custom Artwork

    •    Payments for custom artwork (e.g., sketches or designs) are non-refundable, as these are personalized services.

5. How to Initiate a Return or Reschedule

    •    For product returns: Please email us at blackivorystudios28@gmail.com with your order details and reason for the return.

    •    For rescheduling appointments: Call or email us directly at least 48 hours before your scheduled appointment.

6. Damaged or Defective Products

    •    If you receive a damaged or defective product, please contact us within 7 days of receipt with photos of the issue, and we will provide a replacement or refund as appropriate.

For any additional questions or concerns, feel free to TEXT us at (915)279-3924.

Thank you for choosing Black Ivory Studios Tattoo!